Frequently Asked Questions (FAQs)

We get lots of Frequently Asked Questions and here we try to cover them off as best as possible. If you have any other questions do please get in touch and we will do our best to help you.

Type of Leather

We only use premium full-grain vegetable tanned leather and it is 100% sourced in the UK. Full-grain leather is the highest quality grade of leather money can buy and it comes from the top layer of the hide and includes all of the natural grain and any natural markings.

Production timescales

All items are handmade, made to order and take in region of 2-3 weeks to make. Once we ship them you will be notified by email to your registered email address.

Shipping

Please see our Shipping and Returns page for full information but put simply we ship all items using the Royal Mail and will send everything over £10 by first class delivery unless you select or request otherwise.

Returns

Please see our Shipping and Returns page for full information but yes we have a simple returns process for any non customised items, if you are not 100% happy.

If you have any questions:

If our Frequently Asked Questions don’t answer your question then do please get in touch with us, we would love to hear from you and do our best to help: