Shipping & returns

Shipping

What postage options do I have?

We only post items via the Royal Mail using a tracked and insured service.  We could send it out using a cheaper service but if we did and you do not receive your product then there isn’t a lot (anything!) that any of us can really do, hence the tracking and insurance option!  We always obtain proof of postage on our side and are happy to provide a copy of this if required.

Is there anything else I will need to pay?

The price you see here is the price you pay but please be aware that there may be import duties or other local costs that we have no control over.  Our only advice is to speak to your local tax office before you buy and they should be able to help you further on this.

Please note we cannot refund any import duties or other local costs under any circumstances.  If you return an item to us then we believe you should no longer be liable to pay any duties/local costs and so you should contact your local tax office to claim a refund directly from them.

 

Returns

What is your returns process?

Buying online is difficult, you can’t hold it, touch it or even smell the leather (trust us you will and we still do!). So, we have tried to be fair and come up with a simple 3 rule returns system:

1. You changed your mind:

If, when you receive it, it is too big, small, don’t like the colour etc. then as long as it is in an ‘as new condition’ and as long as it’s within 30 days of delivery then we will provide an in-store credit, exchange or refund, all excluding shipping both ways.  We are sorry but if an item has been personalised then this is excluded from this option. 

2. Your fault:

If there has been an ‘accident’ and it has been damaged in any way e.g. dropped down a drain, coloured in by your child or you wrote your name in it, etc. then no sorry the item can’t be returned and eBay may be your best option?  You could always keep it and at least it has got its first memory!  Please note if you have an item personalised and you enter the wrong information for the personalisation then this is classed as your fault. Please do double check it before ordering. 

3. Our fault:

If in the unlikely event that the workmanship or materials have failed in any way then please contact us immediately and we will provide either an in-store credit, exchange or full refund (including shipping) once we have received the faulty item back. We are human after all and we all make mistakes and all we can do is put it right for you without a fuss or a fight and this includes personalised items where the information you provided was correct.

Whatever the reason, please go to Orders section and select the relevant 'Return item' if you do wish to return anything. Please do ensure that you first gain a returns number from us, gain proof of postage and provide suitable insurance in case it gets lost in transit.  If you have any issues or questions do please ask first and we will happily help.